After the initial sales call, everything from there pretty much went downhill. Randy was late to every appointment by 15 minutes, usually more. Once he called when he was 15 minutes late to tell me he was going to be another 45 minutes late. It was incredibly inconvenient, as I have a full-time job, and, in my opinion, disrespectful.
After the 3 meetings just to get paperwork squared away, the install went great. Except for the scratch in my hardwood floor. I called Randy & he said they would take care of it & cover the costs. He said it'd be about 2 weeks.
I signed the paperwork saying the job was complete & I was happy. Randy said the floor scratch would still be taken care of even after I sign this. He told me to call the finance company & say they can release the money, but they said they had to wait for the paperwork. Randy called me at least once a day for the next 2-3 days saying how I needed to do that because they were out X amount of dollars. When I told him that he needed to talk to the finance company he realized that they hadn't received his paperwork which was his job to mail. Once they got it & he got his money I really didn't hear from him.
I had to constantly call about the floor scratch & kept getting vague answers & pushed off, so finally I called Jason. He took to it to get this fixed & it did. I was really happy with the company he called on & Jason followed up after all was said & done. Unfortunately, the negative far outweighed the positive I experienced at the end. No one should have to go through that much stress & frustration as a client.
All USA
After the initial sales call, everything from there pretty much went downhill. Randy was late to every appointment by 15 minutes, usually more. Once he called when he was 15 minutes late to tell me he was going to be another 45 minutes late. It was incredibly inconvenient, as I have a full-time job, and, in my opinion, disrespectful. After the 3 meetings just to get paperwork squared away, the install went great. Except for the scratch in my hardwood floor. I called Randy & he said they would take care of it & cover the costs. He said it'd be about 2 weeks. I signed the paperwork saying the job was complete & I was happy. Randy said the floor scratch would still be taken care of even after I sign this. He told me to call the finance company & say they can release the money, but they said they had to wait for the paperwork. Randy called me at least once a day for the next 2-3 days saying how I needed to do that because they were out X amount of dollars. When I told him that he needed to talk to the finance company he realized that they hadn't received his paperwork which was his job to mail. Once they got it & he got his money I really didn't hear from him. I had to constantly call about the floor scratch & kept getting vague answers & pushed off, so finally I called Jason. He took to it to get this fixed & it did. I was really happy with the company he called on & Jason followed up after all was said & done. Unfortunately, the negative far outweighed the positive I experienced at the end. No one should have to go through that much stress & frustration as a client.