This place is fine for oil changes, but recently I took my car in there to get checked out for engine issues. The found a crack in one of the lines and repaired that, but didn't look for any other issues. I ended up taking my car into a different CarX location and have to replace my spark plugs and the O2 filter, the real root of the issue. I'm not happy that they seemed to settle for the easiest fix and didn't look further into the issue.
Keegan has always worked with me to provide the level of service I need- I've got one vehicle I just need to keep moving, and another my children drive (which needs to be 100%). The team here is good enough to work with my budget and preferences. And they can be damn helpful. I walked out from work to find my passenger rear wheel 1/4" off the pavement- I'd picked up a nail. Nursed it to a filling station for air, then drove it to Car-X. They were obviously screamingly busy, but they did get my tire repaired, and didn't charge me a penny as I'd bought those tires from them. Way better, and more personal, then getting worked over by the service departments at the dealerships.