I’m an RN with stage 4 Breast cancer. I used to get my drug thru Cigna, no problems. Now I have to go thru Briova—every call at least 10 minutes, one time they wouldn’t take my order cause they were too busy, I was to call back next day! They act as though overnighting my med (an $11,800.00 med!) is a chore, Cigna always sent overnight no matter what. I’ve met my deductible & one time clerk charged copay??? I always order “no signature “, this time they sent out requiring signature, I wasn’t home & went all w/e without my oral chemo. I CLEARLY stated “no signature”. I’m beside myself, this is a serious error. As a nurse I’ve noticed these companies (with expensive specialty meds are forcing everyone to go thru their own pharmacies—they want all the $ & I believe the questions they ask are to prevent law suits (ie. Have u had any hospitalizations, any new side effects). Why does a pharmacy need this info when u obviously have a Dr. Prescribing. Briova isn’t run well & they just don’t care. I don’t know if my med was stored at the proper temp over week end! They could have ruined a med I cannot replace, I don’t wanna be dramatic but this is truly my life. I’m also chained to my house today waiting on delivery. Shame on them!!!
All USA
I’m an RN with stage 4 Breast cancer. I used to get my drug thru Cigna, no problems. Now I have to go thru Briova—every call at least 10 minutes, one time they wouldn’t take my order cause they were too busy, I was to call back next day! They act as though overnighting my med (an $11,800.00 med!) is a chore, Cigna always sent overnight no matter what. I’ve met my deductible & one time clerk charged copay??? I always order “no signature “, this time they sent out requiring signature, I wasn’t home & went all w/e without my oral chemo. I CLEARLY stated “no signature”. I’m beside myself, this is a serious error. As a nurse I’ve noticed these companies (with expensive specialty meds are forcing everyone to go thru their own pharmacies—they want all the $ & I believe the questions they ask are to prevent law suits (ie. Have u had any hospitalizations, any new side effects). Why does a pharmacy need this info when u obviously have a Dr. Prescribing. Briova isn’t run well & they just don’t care. I don’t know if my med was stored at the proper temp over week end! They could have ruined a med I cannot replace, I don’t wanna be dramatic but this is truly my life. I’m also chained to my house today waiting on delivery. Shame on them!!!