Anytime Fitness

I set up a membership for my wife here. After doing so I was then warned by multiple people that it would be hard to keep them from charging me after the contract had expired and we had canceled her membership. Her contract was paid in full in October of 2017. She went to the gym and told them to cancel her membership. They told her it was all taken care of but that the membership was still good until the end of December. Then at the end of December my card was charged again for the monthly membership fee. My wife contacted the gym and spoke with the owner Tom. He told her he couldn’t see where it had been canceled but that he would “look into it”. A few days passed and my wife still hadn’t heard from Tom. I then contacted the gym and spoke with Tom. I got the same run around. He asked if she had sent a certified letter informing them she wanted to cancel her membership. But in the same breath told me it was canceled now. So which is it? Can I speak to someone to cancel or do you need a certified letter. So beware if your considering a gym membership here. You will probably lose some money. It’s basically theft.